Frequently asked questions

About TMR

1
When was the company established?

We are a privately-owned company set up by a rail specialist in 2013.

2
Are you ABTA or TTA bonded?

We are proud to be bonded with the Travel Trust Association (TTA) – No. Q2542. This provides you with financial protection in the unlikely event of our insolvency, in the same manner as an ABTA bonding. For further information on the Travel Trust Association, please CLICK HERE.

3
Do you have a brochure?

Our website is our brochure! If you are interested in a particular trip and would like more details, we can put together a tailor made quotation for you. Alternatively, if you’re looking for inspiration, feel free to give us a call.

4
What is European rail travel like?

A relaxing, hassle-free and easy way to travel between city centres around the whole of Europe. No airport shuttle buses, long check-in queues and draconian luggage restrictions.

5
Do I need a passport to travel to Europe from the UK?

Yes. Passports are required for all travel into and out of the UK. Photocard driving licences are not sufficient.

Making an enquiry

1
Do your holidays run on particular days?

Almost all of the holidays on our website are just suggestions to simply there to inspire you. You can travel on any day and tailor make any itinerary to your requirements. Only luxury trains such as the Venice Simplon-Orient-Express and the Blue Train have set departure dates. On rare occasions, there are also certain sleeper trains and flights which don’t run every day, but we will advise you of this when you enquire.

2
Why can't you provide a price breakdown?

The prices we obtain for you from our rail and hotel suppliers are all confidential rates that can only be sold as part of a package.

3
The destination I want to visit is not featured amongst your advertised itineraries - can you book it for me?

Of course! We can book you to anywhere in Europe and often beyond. Where it is possible to travel overland, we will get you there in comfort and without undue hassle. Simply contact us with what you would like to do and we will tailor-make it for you – the clue is in the name!

4
Are your itineraries fixed?

No. They are simply used as a guideline to give you an idea of timings and package price. It is easy to add a night here, lose a night there, or maybe use a European overnight train to save on time and a hotel bill. Our experienced team will be delighted to assist and advise on the best possible holiday for you.

5
Can you provide me with rail tickets only?

We cannot provide a ticket-only service as we only have access to fares that need to be packaged with hotel accommodation.

Making a booking

1
How do I book?

Once you’re happy with your quotation and want to proceed, we can take payment from you over the phone or a bank transfer. If you would prefer us to call you, simply email info@tailormaderail.com and request a call-back. When payment has been completed, you will receive an email confirmation.

2
How much deposit is required?

If you are booking further than 90 days before travel, a non-refundable deposit of 20% is due at the time of booking. Your accommodation will then be secured, and we will book the trains for you as and when they become available. If there is a flight or other non-refundable element to your trip, the deposit amount may be higher. The balance is due three months prior to travel when all your train tickets have been booked.

3
Which credit cards do you accept?

We can take all credit cards except for American Express and Diner’s Club.

4
Do you charge credit card fees?

No. We do not believe that you should have to be penalised for making a payment to us and we do not charge any additional percentages for using a Visa or MasterCard.

5
Do you charge for postage?

No, postage is included in your package price. Documentation will be posted by Royal Mail – sometimes it will be necessary to use Recorded Delivery, but we will email you to advise that the tickets have been despatched.

6
What about travel insurance?

It is a condition of booking that you have adequate travel insurance for your holiday. If you do not already have travel insurance, we recommend the Post Office, who offer comprehensive policies at a reasonable price.

After you have booked

1
When will my tickets arrive?

Tickets are sent out in one pack, approximately 7 to 10 days after final payment has been made. If not all tickets are bookable at this time, we will advise you when we expect to be despatching the documentation to you.

2
What will come with my tickets?

You will receive your rail tickets carefully placed in order of your journey, along with city maps, country information slips, hotel vouchers, transfer documentation and other snippets of help and advice.

3
How much luggage can I take?

Eurostar has a very generous luggage allowance of two large items of luggage (max 33” / 85 cm in height), plus an item of hand luggage. Other trains do not have luggage restrictions, but just remember that you will have to carry it! Luggage is stored at the end of each carriage (we provide luggage labels!) and in the overhead racks. Unlike planes, there are no restrictions for taking your own food and drink on board.

While you are away

1
Is there a minimum check-in time for trains?

Only for Eurostar, which has a minimum 30-minute check-in (at busier times, we would recommend you arrive there 60 minutes prior to beat the rush). Other trains do not have a minimum check-in time, although we obviously recommend that you arrive in plenty of time!

2
What happens if I miss a connecting train?

When we plan your itinerary, we will always leave you with enough time to complete changes of train, in line with the train operators’ approved connection times. If your inbound train was delayed and you missed your connection, you would be able to board the next train on that route. However, if you overslept or lost track of time thereby missing your train, unfortunately you would need to buy a new ticket at the station.

3
What happens in the event of a strike?

We are made aware of any industrial action that may affect our customers. We will contact you and advise on the necessary course of action to get you to your destination. This may involve arriving earlier at the station than you originally planned. Please keep your mobile phone switched on in case we need to get in touch.

Other questions

1
I use a wheelchair. Will I be able travel on your holidays?

The short answer to this is yes. Many high-speed trains have wheelchair slots (often in first class with a complimentary upgrade for you and a travelling companion). We simply need to book these in advance and advise stations if you need assistance. We’ll also need to know whether you use a manual or motorised wheelchair and often what the dimensions of this are so that we can book appropriate hotel rooms for you. If you can walk but need to take a wheelchair with you, this will need to be foldable. It’s worth mentioning that we are not a specialist in general travel for wheelchair users but what we don’t know, we will be happy to find out for you.

2
What is the single supplement likely to be?

To give you an approximate guide, holidays are usually around a third more than the web price if you are looking to have single use of a room. So for example, a package of £999 per person might be £1,330 for single occupancy. However, hotel rates vary considerably for single rooms, especially if you are happy to stay in a room with a single bed, so it’s always worth checking.

3
I don't like to fly. Where your holidays include flights, can I change these for rail journeys?

Of course you can! There will usually be additional cost for this, depending on the journey, but we can certainly give you a price to travel by rail throughout your trip. All our holidays with flights include a handy symbol in the introduction at the top of the page, so you can see immediately whether or not it includes flights.

4
You haven't answered my question on this page

If this is the case, please drop us an email or give us a call!